Refund Policy

At INDIEVE, we are committed to providing high-quality products and excellent customer service. If you're not completely satisfied with your purchase, we offer a clear and easy-to-understand refund process, subject to the terms outlined below.

1. Return & Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  • You must request a return within 5 days of receiving your order.
  • The product must be unused, unworn, and in its original packaging.
  • The product must include all tags and be in the same condition that you received it.
  • A valid receipt or proof of purchase must be provided.

2. Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Perishable goods (e.g., food, flowers, plants).
  • Custom or personalized products.
  • Personal care items (e.g., beauty products).
  • Sale items and gift cards.

Please contact our customer service if you're unsure about the eligibility of an item.

3. Damaged or Defective Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at indieve24@gmail.com or call us at +91-9972490843. We will:

  • Evaluate the issue and, if necessary, offer a replacement or refund.
  • Provide you with a return shipping label (for eligible damaged items).

Please inspect your order upon receipt and report any issues within 2 days to ensure swift resolution.

4. Refund Process

Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved, we will process the refund to your original payment method within 10 business days. Please note:

  • The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
  • Shipping fees are non-refundable.

If you haven’t received your refund after 15 business days, please contact us at indieve24@gmail.com.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement product.

6. Late or Missing Refunds

If you haven’t received a refund after the above period:

  • Check with your bank or credit card company, as it may take some time for the refund to process.
  • If you've done both and still have not received your refund, please contact us at indieve24@gmail.com.

7. Shipping for Returns

To initiate a return, please contact us at indieve24@gmail.com. For eligible returns:

  • You will be responsible for the return shipping costs unless the item is defective or incorrect.
  • Shipping costs are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item if it's lost in transit.

8. Contact Information

For questions regarding returns or refunds, please reach out to our customer service team at:

We are here to help and ensure you are satisfied with your purchase!