Exchange & Return Policy

At INDIEVE, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we are here to assist you with our 5-day return policy.

Please take a moment to review the details of our return and exchange policy below.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Return Request: You must submit a return request within 5 days of receiving your item.
  • Condition: The item must be in the same condition you received it — unworn, unused, with all tags intact, and in its original packaging.
  • Proof of Purchase: You must provide the receipt or proof of purchase.

To initiate a return, please email us at indieve24@gmail.com. Once your return is approved, you will be provided with further instructions, including the return shipping label.

2. Return Process

  • Return Address: Returns must be sent to the following address:
    • F102, Godrej E City, Doddathogur, Bangalore, 560100 KA, India
  • Return Shipping: If your return is approved, we will provide you with a return shipping label. Please follow the instructions to send your item back to us. Items returned without prior approval will not be accepted.

3. Damages or Issues

Please inspect your order immediately upon receipt. If you receive a defective or damaged item, or if you believe you received the wrong item, please contact us within 2 days of receiving your order. We will evaluate the issue and make it right.

4. Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns for sale items or gift cards.

If you are unsure whether an item qualifies for a return, please contact us at indieve24@gmail.com.

5. Exchange Policy

We do not offer direct exchanges for items. If you wish to exchange an item, the best course of action is to return the item and place a new order for the replacement item. Once your return is processed, you can proceed with your new purchase.

6. Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If approved, the refund will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to post the refund. If more than 15 business days have passed and you haven’t received your refund, please reach out to us at indieve24@gmail.com.

7. Final Sale Policy

Please note that all final sale items are not eligible for returns, exchanges, or refunds. These include certain sale items or products marked as final sale.

8. European Union 14-Day Cooling Off Period

If you are located in the European Union, you have the right to cancel or return your order within 14 days of receiving the item for any reason and without justification. To be eligible for a return, the item must be in original, unused condition and with proof of purchase.

9. Contact Us

If you have any questions about our return and exchange policy, or if you need assistance, please don’t hesitate to contact us:

Your satisfaction is important to us!

Thank you for shopping with INDIEVE.